Got questions? We've got answers!
How do I avail the money-back guarantee?
Please click on the support button at the bottom and reach out to us. It's that simple! Please detail what problems you've encountered and we would be happy to get back to you in 24 hours!
Is the product made in the United States?
Yes, you can start feeding your puppy probiotics from when they are 8 weeks or older, although we recommend a vet consult to understand what they need probiotics for.
What is the status of my order?
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived! Orders are delivered 2 to 4 days a week before 10 p.m
How do I cancel or change my order?
Please reach out to us through the support link below and we would love to help you!
Product usage instructions
How much probiotic should I administer to my pet?
On the product, you can find the table for required amount depending on the size of your pet.
Will this hurt my pet's natural gut bacteria?
Not at all! We are supplementing your pet's natural gut bacteria with this.
How do I administer the probiotic for my pet?
Since the product is completely taste and odour free, you can sprinkle the required amount on your pet's food and they won't even know its there! Less hassle for you as a parent to feed your furbaby what they need.
Can my pet overdose on the probiotic?
Although your pet cannot overdose on the probiotic, we urge you the read the product serving information on the side of the product and feed your pet accordingly, as more quantity per serving does not do any good.
I've been giving my pet the probiotic for 2 weeks, but no change has been observed.
Our probiotics take anywhere from 2-6 weeks subject to your pet's gut bacteria, and the probiotic needs to be supplemented with the right kind of food as well, for it to act quickly.